Shipping policy
Shipping Policy – Kaia Bloom
Last updated: 5 November 2025
At Kaia Bloom, we are committed to delivering your order quickly, safely, and reliably. This policy explains our shipping process so you know what to expect when shopping with us.
Shipping Range
We currently ship to the following countries:
Australia, Canada and New Zealand.
Shipping is free to all supported countries.
Handling time
Orders are processed within 0–2 business days (Monday to Friday) after payment is received.
Our daily cut-off time is 1 PM (GMT+01:00). Orders placed after this time, or on weekends/holidays, will begin processing on the next business day.
Transit Times
Australia: 5-7 business days
New Zealand: 5-7 business days
Canada (CA): 5-7 business days
Total Delivery Time = Handling time + Transit Time
(typically 5–9 business days in total).
Delivery times are estimates and may vary due to factors beyond our control, such as customs processing, courier delays, or weather conditions.
If your order has not arrived within 15-20 business days after dispatch, please contact us and we will assist you in resolving the issue or arranging a replacement/refund.
Shipping Process
We ship orders using trusted global courier services. Depending on your destination, your order may be delivered by:
DHL, UPS, FedEx
Canada Post (Canada)
or other reliable local delivery partners such as GLS, DPD, or national postal services, depending on your location.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel online.
Parcels may, in some cases, be delivered without a signature. Couriers may leave packages in a safe location and provide photographic proof of delivery.
Customs & Import Duties
International orders may be subject to import duties, taxes, or fees charged by local customs authorities. These charges are the responsibility of the customer.
Missing or Damaged Items
Missing items: Please report within 7 days of receiving your order.
Damaged or incorrect products: Notify us within 48 hours with photos, and we will cover return shipping and arrange a replacement or refund.
Once a parcel is marked as delivered (including safe-place or photo proof), Kaia Bloom cannot be held responsible once delivery is confirmed by the courier.
Contact Information
Trade Name: Kaia Bloom
Company Name: Gothenburg Ecom AB
Company Registration Number: 5592406101
VAT number: SE559240610101
Email: info@kaiabloom.com
Phone: +46 70 513 01 72
Business Address: Ruskvädersgatan 8D, 418 34 Gothenburg, Sweden
Contact Form: https://kaiabloom.com/pages/contact
Customer service hours: Monday–Friday, 09:00–18:00 (GMT+01:00, Stockholm). We aim to respond to all emails within 1–2 business days.
For information about returns and refunds, please see our Return Policy.